Help Topics

You can Email Customer Service here.

You can find our Address and Phone Number here.

You will need to be signed in to update your personal information. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the topbar menu.

Find the Settings header, click on Contact Information to edit your personal information. From this screen you may edit your personal information.

If you have ordered with us in the past, there is an account number associated with your account. This number can be obtained from a previous invoice by emailing us at service@protektivepak.com or by contacting customer service at (909)627-2578.

Your customer number will give you access to past order history and invoices through your online account.

No, an individual login and password are created upon registering on our site.  If you need help creating an account, please see "How do I create an account?" Your account number is necessary to utilize certain functions of our site including viewing order history and printing invoices.

At the top of any of our pages, locate the "Login/Register" links. Click on "Register" to create a new account. If you are an existing customer with a login ID already, please click "Login"

You will need to be signed in to check an invoice. If you need help creating an account, please see "How do I create an account? "

Click on My Account located on the topbar menu.

Find the Payment Information header, click on Invoices. From here you will be able to search for and view your past invoices.

You will need to be signed in to update your company information.  If you need help creating an account, please see "How do I create an account?"

Click on the My Account link located on the topbar menu.

Find the Settings header, click on Company Information to edit your company's information.

We provide a web form that produces a printable NAFTA certificate.

It can be found on any page in the footer section of our website by navigating to Resources.

Under Resources click on NAFTA Certificate

You will have to enter your company information first. Then you may add up to 3 part numbers at first; if you need more click Add as needed.

Click Verify to verify your part numbers.

Click Reset if you need reset the form.

Once all your part numbers are verified and your company information is entered, you may click Complete and submit the certificate. The printable certificate will contain 5 items per page, with page-breaks in pages as necessary. There is also a space near the bottom to enter the total number of pages.

There are three ways to accomplish this. For a specific product on a category view page, you can click the Technical Information link beneath the part number and description. For a specific product on a product page, you can click the Technical tab.   For a full list of all technical documents, it can be found on any page in the footer section of our website by navigating to Technical Information.

Please Send Us an E-mail containing your part number and serial number, or call our customer service at (900) 627-2578.

All returns for calibration or credit must be approved in advance. Call or email Protektive Pak for an RMA. A restocking fee and/or repackaging fee may apply. Training products must be returned in their unopened original packaging.

You can request an RMA
By phone: 508-485-7390
By email: service@protektivepak.com

The following information must be provided in order for your request to be processed:

1. Company Name
2. Contact Name w/ phone, fax, and email address
3. Customer Number (If known)
4. Original purchase order number or invoice number
5. For recalibration requests include Item serial number(s)
6. Nature of the problem
7. Credit card number or PO number to be billed if returning for calibration